---
title: "Quota and failure-rate email alerts"
description: "Get emailed before you hit your plan limit and when your Flow actions start failing. Configure thresholds and add up to two extra confirmed recipients."
canonical: "https://crm-tool.k8s-gcp-dev.eu.codecreationlabs.cloud/h/flow-transactional-email/notifications-and-alerts"
---

# Notifications and alerts

The app can email you when something needs attention, so you are not relying on a customer telling you their confirmation never arrived.

## Where to find the settings

Notification settings are **not** on the Settings page. Open the **Dashboard** and click the **bell icon** on the **Events** card.

## The three alerts

| Alert | Default | What it does |
| --- | --- | --- |
| **Quota warning** | On, at 80% | Emails you when plan usage crosses your chosen threshold |
| **Quota exceeded** | On | Emails you when usage hits 100% and actions start being blocked |
| **High failure rate** | Off | Emails you when an unusual share of actions fail in a short window |

### Quota warning

The threshold slider runs from 50% to 99% in steps of 5. Set it lower if a month of blocked sends would hurt, higher if you would rather not hear about it until it matters.

### Quota exceeded

Fires when you hit the limit and Flow actions begin failing. Worth leaving on regardless of plan.

> [!NOTE]
> Both quota alerts are unavailable on the **Unlimited** plan, since there is no quota to cross. Failure-rate alerts still work.

### High failure rate

Off by default, because a sensible threshold depends on your volume. Three settings:

| Setting | Range | Default |
| --- | --- | --- |
| **Failure threshold** | 5-75% | 20% |
| **Window (minutes)** | 5-1440 | 60 |
| **Minimum volume** | 1 and up | 50 |

The minimum volume suppresses noise: without it, one failure out of two actions on a quiet morning reads as a 50% failure rate. Set it to roughly the number of actions a normal window carries.

This is the alert that catches an expired SMTP password or a revoked OAuth token, so it is worth turning on once you are sending regularly.

## Recipients

The **shop owner email** - the address Shopify has verified for your store - is included by default. You can turn it off if alerts should only go to specific people.

You can add up to **2 additional recipients**. Each has to confirm:

1. Enter the address and click **Send confirmation**.
2. They receive an email with a confirmation link, valid for **7 days**.
3. Once clicked, the recipient shows as **Confirmed**.

Until then they show **Pending confirmation**, and you can **Resend** or **Remove**.

> [!WARNING]
> If you turn the shop owner email off and have no confirmed recipients, nothing can reach anyone. The modal warns you when that happens - do not leave it in that state.

Every alert email carries its own unsubscribe link, per recipient. Unsubscribing removes that recipient, or turns off the shop owner email if it matches.

## How often they fire

Alerts are deduplicated so a problem does not flood your inbox:

- Quota alerts: once per month per plan limit.
- Failure-rate alerts: once per 6-hour window.

## Related

- [Plans and usage](https://crm-tool.k8s-gcp-dev.eu.codecreationlabs.cloud/h/flow-transactional-email/plans-and-usage.md) - what the quota is measured against.
- [History and troubleshooting](https://crm-tool.k8s-gcp-dev.eu.codecreationlabs.cloud/h/flow-transactional-email/history-and-troubleshooting.md) - investigating the failures an alert reports.