--- title: "Send transactional email from Shopify Flow with Google" description: "Connect a Google or Gmail account to Workflow Transactional Email and send branded email from Shopify Flow when a customer is tagged. No SMTP credentials needed." canonical: "https://crm-tool.k8s-gcp-dev.eu.codecreationlabs.cloud/h/flow-transactional-email/send-email-with-google" --- # Send email from Shopify Flow with Google ## Overview You can use Workflow Transactional Email to send through a connected **Google** account instead of an SMTP server. You authorize the mailbox once and the app sends on your behalf - there are no app passwords or SMTP credentials to manage. In this guide you will: - connect Google from **Email Senders** - send a **test email** to confirm the connection works - build a Shopify Flow that uses the **Send Transactional Email** action - send an email when a customer gets the `vip` tag ## Before you start - Install **Workflow Transactional Email** in your Shopify store. - Create the email layout you want to send before building the workflow. See [Build an email layout](https://crm-tool.k8s-gcp-dev.eu.codecreationlabs.cloud/h/flow-transactional-email/build-an-email-layout.md). - Have access to the Google account you want to send from. ## Video guide **The video has no sound**, so adjust the playback speed to suit you. https://www.youtube.com/watch?v=Bc_hHTmeRHU ## Connect your Google account In the Shopify admin, open **Apps** and select **Workflow Transactional Email**. In the app navigation click **Email Senders**, then click **Manage connections** in the **Connected accounts** section. ![The Email Senders page with the Manage connections button](https://cdn-dev.eu.codecreationlabs.cloud/crm-tool/uploads/SjJ78gKLnLlocopCui3Cs62dJbGZ7F1n/a7567348a1e3d6c9.png) On the **Connected accounts** page, find the **Google** card under **Add a connection** and click **Connect**. ![The Google connection card with the Connect button](https://cdn-dev.eu.codecreationlabs.cloud/crm-tool/uploads/SjJ78gKLnLlocopCui3Cs62dJbGZ7F1n/ddb40281ebc33171.png) A Google sign-in window opens. Sign in to the account you want to use, review the permissions, then approve access. ![The Google sign-in window asking you to grant access](https://cdn-dev.eu.codecreationlabs.cloud/crm-tool/uploads/SjJ78gKLnLlocopCui3Cs62dJbGZ7F1n/997fc701fa204c22.png) Back in the app, the Google connection appears under **Connected accounts** with a **Connected** badge, and the available senders are listed beneath it. ![The connected Google account showing a Connected status](https://cdn-dev.eu.codecreationlabs.cloud/crm-tool/uploads/SjJ78gKLnLlocopCui3Cs62dJbGZ7F1n/fb292f8d5ca5b037.png) ## Send a test email Before adding the sender to a workflow, send a test message to confirm delivery. Go back to **Email Senders** and click **Send test email**. ![The Email Senders page showing the Send test email button](https://cdn-dev.eu.codecreationlabs.cloud/crm-tool/uploads/SjJ78gKLnLlocopCui3Cs62dJbGZ7F1n/e3e53c7ce86b875b.png) In the **Send test email** dialog, select your connected Google sender in the **Sender** dropdown, enter the destination in **Recipient email**, then click **Send**. ![The Send test email dialog with a Google sender selected](https://cdn-dev.eu.codecreationlabs.cloud/crm-tool/uploads/SjJ78gKLnLlocopCui3Cs62dJbGZ7F1n/e7748008842061cf.png) Check the recipient's inbox - the message should arrive from the connected Google account. If the test lands, you can use the same sender in Shopify Flow with confidence. ## Create the Shopify Flow workflow Now set up a workflow that sends email when a customer receives the `vip` tag. Open **Shopify Flow** and create a new workflow. Select the trigger **Customer Tags Added**, which starts when one or more tags are added to a customer. ![A Shopify Flow workflow using the Customer Tags Added trigger](https://cdn-dev.eu.codecreationlabs.cloud/crm-tool/uploads/SjJ78gKLnLlocopCui3Cs62dJbGZ7F1n/0e9574cb11bbbe0a.png) Add a condition so the workflow continues only when the added tags include `vip` - for example **Added tags is at least one of vip**. On the **True** branch, add the action **Send Transactional Email**. In **To Email(s)**, use the customer email variable so the message goes to the tagged customer: ``` {{customer.defaultEmailAddress.emailAddress}} ``` Open the action configuration and choose your connected Google account in **Send from**, then choose the layout you want in **Template**. Click **Save**, then **Exit** to return to the workflow. ![The Send Transactional Email configuration with a Google sender and template selected](https://cdn-dev.eu.codecreationlabs.cloud/crm-tool/uploads/SjJ78gKLnLlocopCui3Cs62dJbGZ7F1n/a50a6b7fb0014265.png) Save the workflow, then turn it on. ## Test the automation 1. Add the `vip` tag to a customer in Shopify. 2. Wait for the workflow to run. 3. Check the customer's inbox. If everything is wired correctly, the customer receives the email through your connected Google account. ## What to check if the email is not sent - Go back to **Email Senders** and confirm the account still shows as **Connected**. - Make sure **To Email(s)** uses the customer email variable from Shopify Flow, not a hard-coded address - unless you are deliberately testing. - Confirm the workflow is turned on and that the customer really received the `vip` tag. Tag matching in the condition is exact. - Use **Send test email** from **Email Senders** to isolate whether the problem is the mailbox or the workflow. - Open **History** in the app for the exact error on a specific send. See [History and troubleshooting](https://crm-tool.k8s-gcp-dev.eu.codecreationlabs.cloud/h/flow-transactional-email/history-and-troubleshooting.md). ## Related - [Send email from Shopify Flow with Microsoft 365](https://crm-tool.k8s-gcp-dev.eu.codecreationlabs.cloud/h/flow-transactional-email/send-email-with-microsoft-365.md) - the same setup with a Microsoft 365 mailbox. - [Send email from Shopify Flow with a custom SMTP server](https://crm-tool.k8s-gcp-dev.eu.codecreationlabs.cloud/h/flow-transactional-email/send-email-with-smtp.md) - use your own mail server instead. - [Variables and Liquid](https://crm-tool.k8s-gcp-dev.eu.codecreationlabs.cloud/h/flow-transactional-email/variables-and-liquid.md) - pass Flow data into the subject and body.