Flow Functions

Report a bug

Report a bug

Something in Workflow Functions is broken or behaving unexpectedly. The more precisely you can point at it, the faster we can fix it.

Drop a file here, or click to choose

Before you send: Run history and troubleshooting covers the common failure modes - timeouts, memory limits, permission errors from the Shopify proxy, and disabled functions. If it is still wrong after that, the form above is the fastest route.

What makes a report easy to fix

  1. Your store domain - so we can find the run.
  2. The function name, and whether it failed from the Flow action or from Run test.
  3. The run - the timestamp, and the status shown in History (Failed, Timeout, or a success that returned the wrong thing).
  4. What you expected the function to return or do instead.

Useful things to attach

  • A screenshot of the failing run in History, including the Logs and Error tabs.
  • The input JSON the function received, with anything sensitive removed.
  • A screenshot of your Shopify Flow workflow showing the Run Function step.

Prefer another channel?

  • In-app chat - open any page of the app in your Shopify admin and use the chat bubble. Fastest, and it keeps the report tied to your store.
  • Email - include your store URL so we can follow up.

Missing something rather than broken?

If the app works as designed but does not do what you need, Request a feature instead. Bugs jump the queue.