Frequently asked questions
Which triggers count towards my quota?
Only triggers from Workflow Trigger Extensions. If your workflow also uses Shopify's own triggers or triggers from another app, those are not counted. We have no visibility into them.
Is every trigger available on the free plan?
Yes. All 82 triggers are available on every plan, including Free. Plans differ only in the monthly event allowance. See Plans and usage.
Why does my trigger not show up in Shopify Flow?
Its permission has not been granted. Open Permissions in the app and grant the data access for that resource. See Permissions and data access.
Why did the first change not fire?
Change-detection triggers compare against a stored baseline. If the baseline sync had not finished when you made the change, that change was absorbed into the baseline and the next one fires normally. See How triggers work.
Do I have to switch a trigger on in Settings before using it?
Usually not. Turning on a Shopify Flow workflow that uses the trigger switches it on and starts the baseline sync automatically. You still have to grant the permission yourself.
What is the difference between Order Update and the specific order triggers?
Order Update fires on any change to an order. The specific triggers fire only for their field, so Order Line Items Changed stays silent when someone edits a note. Use the narrowest trigger that covers your case. See Choosing the right trigger.
Can I detect changes to metafields?
Yes, on 10 owner types. Configure which definitions to watch on the Metafield Triggers page. See Metafield triggers.
Why is a variant metafield not firing Product Metafield Update?
Product Metafield Update covers metafields whose owner is a product. A metafield on a variant fires the generic Metafield Update trigger instead.
How fast do triggers fire?
Webhook-based triggers are near real time. The 6 polling triggers - blogs, blog posts, pages, discount expiry, order display status, and company location tax exemptions
- fire within one poll cycle, because Shopify publishes no webhooks for them.
Does a bulk edit fire one event or many?
One per affected record. A CSV import touching 5,000 products produces 5,000 events and
consumes 5,000 of your allowance. Suppress the broad ... Update triggers you do not use
before a large import.
Is my customer data safe?
The app requests no data access on install, and every permission is opt-in. The personal data triggers are opt-in on top of that; those values are encrypted at rest and decrypted only when the trigger fires, to be forwarded to your own workflow. See Permissions and data access.
What happens if I uninstall?
All triggers stop and your stored snapshots are removed. Reinstalling starts from a fresh baseline.